01 / Information we collect
We collect information needed to operate Roadlume and serve customers.
The information we collect depends on how you interact with Roadlume. It may include information you provide directly, information generated when you use the website, and information received from service providers that support our operations.
Identity and contact informationName, email address, phone number, billing address, shipping address, and other information you choose to provide.
Order and transaction informationProducts purchased, order status, shipping details, returns, exchanges, payment-related transaction information, and customer-service history.
Account and communication informationAccount details, subscription preferences, support messages, feedback, reviews, and other communications with Roadlume.
Device and usage informationIP address, browser type, device information, pages viewed, referring pages, interactions, approximate location derived from technical information, and similar usage data.
02 / Sources of information
Information can come from you, your device, or services that support the store.
Roadlume may collect personal information from the following categories of sources, depending on the services and features you use:
- Directly from you when you place an order, create or use an account, subscribe to emails, submit a form, request support, participate in a promotion, or communicate with us.
- Automatically from your browser or device through cookies, pixels, logs, and similar technologies used for website functionality, analytics, security, and measurement.
- From payment, fulfillment, shipping, fraud-prevention, customer-support, analytics, marketing, hosting, and other service providers involved in operating the store.
- From social platforms or other third-party services when you choose to interact with Roadlume through those services.
03 / How we use information
We use personal information to deliver the store experience and support legitimate operations.
Roadlume may use personal information for the purposes below, as appropriate to your interaction with us.
- Process, confirm, fulfill, ship, deliver, return, exchange, and otherwise manage orders.
- Provide 24/7 customer support and respond to product, compatibility, installation, order, delivery, return, exchange, and aftercare questions.
- Operate, maintain, secure, personalize, troubleshoot, and improve the Roadlume website and customer experience.
- Send transactional communications such as order confirmations, shipping updates, service messages, and account-related notices.
- Send marketing communications when permitted and manage subscription preferences, including the automatic sitewide subscriber discount described on the website.
- Measure website performance, understand interactions, improve content, and evaluate marketing effectiveness.
- Detect, investigate, and help prevent fraud, abuse, security incidents, unauthorized activity, and violations of our terms or policies.
- Comply with legal obligations, respond to lawful requests, protect rights and safety, and establish, exercise, or defend legal claims.
04 / How we disclose information
We may disclose information when another party helps us operate or fulfill a request.
Roadlume may disclose personal information to categories of recipients that provide services or perform functions on our behalf. The exact recipients depend on the services you use.
- Commerce, website hosting, infrastructure, and technology providers that support store functionality.
- Payment processors and financial-service providers involved in processing and securing transactions.
- Shipping carriers, fulfillment providers, and logistics partners needed to deliver or manage orders.
- Customer-support, communications, email, analytics, advertising, measurement, and marketing providers used to operate and improve Roadlume.
- Fraud-prevention, security, identity-verification, and risk-management providers.
- Professional advisers, regulators, law enforcement, courts, or other parties when disclosure is required or permitted by law or reasonably necessary to protect rights, safety, property, or the integrity of our services.
- Parties involved in a business transaction such as a merger, acquisition, financing, reorganization, sale of assets, or similar corporate event, subject to applicable legal requirements.
Sale or sharing of personal information
Roadlume does not describe ordinary order fulfillment or service-provider processing as selling personal information for money. Some privacy laws define “sale,” “sharing,” or targeted advertising more broadly and may apply to certain advertising or analytics disclosures. Where applicable law gives you an opt-out right, Roadlume will provide or honor the required method for exercising that choice.
05 / Cookies and similar tools
Cookies help the website function, stay secure, and understand performance.
Roadlume and service providers may use cookies, pixels, tags, local storage, log files, and similar technologies. These tools can support essential store functions, remember preferences, measure traffic and performance, support security and fraud prevention, and help evaluate communications or advertising.
Your browser or device may allow you to block or remove cookies. Some features of the website may not work as intended if certain cookies are disabled. Where required by applicable law, we provide additional consent or choice mechanisms for non-essential technologies.
06 / Data retention
We retain information only as long as reasonably needed for legitimate purposes.
Retention periods vary depending on the type of information, the purpose for which it was collected, legal or accounting requirements, fraud and security needs, dispute-resolution needs, and whether the information is required to maintain an account, complete an order, or provide support.
When personal information is no longer reasonably needed, Roadlume may delete, de-identify, or otherwise handle it in accordance with applicable law and operational requirements.
07 / Security
We use reasonable safeguards, but no online system can be guaranteed completely secure.
Roadlume uses administrative, technical, and organizational measures intended to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure. The safeguards used may vary based on the nature of the information and the systems involved.
No method of transmission over the internet, mobile network, or electronic storage is completely secure. Customers should also protect account credentials, use strong passwords where applicable, and avoid sharing sensitive account information through insecure channels.
08 / Children's privacy
Roadlume is not directed to children under 13.
Our automotive technology products and website are intended for a general audience and are not directed to children under 13. We do not knowingly seek to collect personal information from children under 13. If we learn that personal information was collected from a child in a manner that requires deletion or parental authorization under applicable law, we will take appropriate steps.
09 / California privacy
California residents may have additional rights when applicable law covers Roadlume.
Depending on whether Roadlume is subject to the California Consumer Privacy Act as amended and depending on the information and processing involved, California residents may have rights that include access or knowledge, deletion, correction, opting out of certain sale or sharing, limiting certain uses of sensitive personal information, and freedom from unlawful discrimination for exercising privacy rights.
Where Roadlume is required to recognize a legally valid browser-based opt-out preference signal, such as Global Privacy Control, we will process that signal in accordance with applicable law and the technology available on the website.
Privacy rights are subject to legal exceptions and verification requirements. We may need information reasonably necessary to verify a request and protect customer accounts and personal information from unauthorized access.
10 / International access
Visitors accessing Roadlume from outside the United States should understand cross-border processing.
Roadlume operates its website for customers in the United States. If you access the website from another country, your information may be transferred to, stored in, or processed in the United States or other countries where service providers operate, subject to applicable legal requirements.
